Restaurant Patrons Go Digital
Many small businesses are wondering how they can participate in social media to help grow their business. The one industry that can easily jump into the mix is the restaurant industry. Many small businesses are grappling with the challenge of not having enough staff to manage social media. Restaurants have a great advantage here, they can let their patrons do the work. With so many web-enabled phones on the market restaurants can take advantage of buzz that is created by their patrons in a few simple steps. Here are 3 simple tips for restaurants to capitalize on social media.
1) Reward your patrons for online reviews
Promote discounts to patrons who post reviews of your establishment while dining. From Zagat to Urban Spoon there are many review sites that consumers look at before deciding where to go for their next meal or happy hour. Offer a reasonable discount if patron can show you their review before they close out their tab. This allows you to immediately know whether or not they are satisfied, and if they weren’t you still have a chance to make the customer happy before they leave your restaurant. An opportunity that is priceless if you want them to return again. Further, you will increase the number of reviews of your restaurant on these highly trafficked sites making it a great opportunity to generate more future business.
Tip: Be prepared with how you will handle negative feedback. Sometimes it is difficult to hear, but it is the only way you will know how people really feel so that you can fix it.
2) Offer Tweet Up specials
A Tweet Up is when a group of local Twitter users decides to get together and meet in person for a few drinks. Many times these social media junkies will tweet about their experience and upload photos of themselves and others at the event. Because they surely mention where the event is being held, this is great publicity for you. You probably already have a list of happy hour specials that you regularly cycle through take it a step further by offering a Tweet Up special. The key is to make sure that your Tweet Up special is exclusive to those who are actually attending the Tweet Up and not anyone there for happy hour.
Tip: Those who are actually attending will be more than willing to show you a tweet they have sent about the event as proof for a good deal, if so desired.
3) Create a FREE check-in shot
Have you heard of FourSquare or GoWalla? Well your patrons might have and there is a little competition happening to check in at businesses you frequent so that you can get points, badges, and rewards. After you check in patrons can add tips for others who check in after they do. The reason this is great for the restaurant is that when someone checks in they can share their location on Twitter and FaceBook letting all of their friends know where they are. Personally, I’m a FourSquare fan and within our group there is a friendly competition to become Mayor at our local hot spots something that can only be achieved by checking in more than anyone else. What does that mean for the business owner? A competition for repeat business…Sweet.
Tip: Create a shot that you give to people who can show their check in for free. You could call it the GoSquare, the FourWalla, or some other creative name you come up with.
If you really want to join in on the fun create a Twitter account and FaceBook fan page for the restaurant. Post your specials and events for the day and upload photos of all the fun people are having. There is no better way to become the local hot spot than to give patrons lots of ways to tell their friends how awesome you are.
About Nichole
Nichole
Nichole Kelly is the CEO of Full Frontal ROI Consulting, the social media firm that understands your bottom line. She helps companies figure out where social media fits and then helps execute the recommended strategy across the “right” mix of social media channels. She uses a scalable content approach and measures the results to your bottom line. Do you want to rock the awesome with your social media strategy? Contact Nichole
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